Table des matières

Margarita Pérez Pulido et Maurizio Vivarelli

Introduction

1. History, Present and Future of the Public Library

Paolo Traniello

Jennifer Cooke (trad.)

The Public Library in Contemporary Society: Analytical Tools

Margarita Pérez Pulido

The Public Library Today: State of the Art as an Ethical Organization

• Introduction
• Values, social responsability and sustainability
• Evolution of the ethics in the library: the ISO 26000:2100. Guide of the social responsability
• Methodology for the implementation of the ISO 26000:2010
• 5. Conclusion

Maurizio Vivarelli

Jennifer Cooke (trad.)

The Identity of the Contemporary Public Library. Theories for a Holistic Perspective of Interpretation

• 1. Points of view. Public library and its identity
• 2. Library / libraries
• 3. Cultures of evaluation
• 4. Starting from the phenomena, connecting the data
• 5. On the field
• Sources relative to the project and its realisation
• Previous tools for services measurement and evaluation
• New analyses made
• 6. A willful outlook

2. Models of Analysis, Measurement, Evaluation

Aurora González-Teruel

Beyond Indicators and Measures. Understanding the User’s Reality Through a Qualitative Approach

• 1. Introduction
• 2. Theoretical and methodological debates in research into information behaviour
• 2. 1. Theoretical foundations
• 2. 2. Methodological foundations
• 3. User research from a qualitative perspective: content analysis, social network analysis and discourse analysis
• 3.1 Content analysis
• 3.2 Social network analysis
• 3.3 Discourse analysis
• 4. Conclusion

Chiara Faggiolani

Between Quantity and Quality: Big Data and the Value of Data Interpretation

• Introduction
• From the evaluation to the research in libraries: the development of mixed methodology
• 3. The qualitative research in libraries: what does it offer more?
• 4. Big Data revolution
• 5. Big Data process analysis
• 6. The value of interpretation: qualitative research and Big Data
• 7. Conclusions: the future of research on libraries

3. Complexity Challenges

Giovanni Solimine

The Role of Libraries Between Fragmentation and Complexity of Knowledge

Ernest Abadal

The Challenges of Public Libraries in the Digital Environment

• Introduction
• 2. Actions and strategies
• 2.1 External digital collection
• 2.2 Own digital collection
• Example
• 2.3 The next-generation online public access catalogue (OPAC)
• 2.4 Digital services
• 2.5. Presence in social networks
• 3. Evaluation
• 3.1 Quantitative indicators
• 3.2 Perceptions (qualitative indicators)
• 4. Looking to the future

Giovanni Di Domenico

Jennifer Cooke (trad.)

A Plural Identity for the Public Library

• 1. Identity: a key-word (to handle with care)
• 2. The public library as a social laboratory
• 3. Information literacy, lifelong learning and critical thinking: public libraries for digital citizenship
• 4. Libraries and consensus
• 5. Welfare is dead. Or perhaps not
• 6. For a social librarianship

Alberto Salarelli

Alex Gillan (trad.)

Towards a Critique of the Concept of Model in Library Science

• 1. From “schemata” to models
• 2. What is a model?
• 3. The model concept in library science
• 4. Towards a new type of model

4. Work in Progress

Maria Pagano et Jennifer Cooke

Libraries in Tuscany: Some Considerations on the Early Results of a Survey

• 1. Fieldwork: observing the space, interpreting the library
• 2. Preliminary remarks
• Appendix
• A)Which aspects do you believe are the most important to guarantee quality library services?
• B) Which aspects do you believe are the most important to judge the library staff’s professionalism?
• C) The library space is:
• D) The library space I prefer is (Example taken from the questionnaire used for the Biblioteca delle Oblate):
• Remarks, complaints, suggestions:
• Information on the questionnaire compiler

Ilaria Giglio et Maria Maiorano

Jennifer Cooke (trad.)

Public Libraries in the Social Accountability of Local Administrations

• 1. An overview
• 2. Methodology
• 3. Accountability in Italy: analysis, answers and examples
• 4. Italian best practices
• 5. New proposals
• 6. Methodologies for social impact evaluation
• Example (1):
• Example (2):
• 7. Conclusions

5. Appendix

Maria Senatore Polisetti

About the Contemporary Public Library. A Short Selective Bibliography

• Italy
• France
• Spain

Bibliography